AAROH - The Grace of Abundance

Every piece showcased on Kastham is exclusive, and many items are fragile or heavy. Whether the item is being shipped by us or directly by a partner, the packaging is done by experts who take utmost care to ensure the piece does not get damaged in transit.

Many of the items you see on Kastham can be shipped globally, whilst some can only be shipped within India. Since our pieces require special packaging, and are sometimes heavy/fragile, shipping costs can vary significantly depending on the shipping address. Hence, for many items on our website, we provide shipping costs to clients separately based on the location, instead of standardizing them and including them in the price of the item.

Once we’ve agreed on the shipping costs and your purchase transaction is complete, our team will be in touch with you regarding shipment details. We always provide clients with an estimated delivery timeline before confirming the order, and special considerations can be discussed and settled before you make the payment. Orders are typically dispatched within 5 days of receiving payment. Occasionally, it may take us longer to dispatch the shipment, if the item needs to be customized. Our team will keep you notified if there are any exceptions or delays.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. The product can only be returned in case if the product you received is damaged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. video proof is must.

To start a return, you can contact us at order@kastham.com. Please note that returns will need to be sent to the provided address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@kastham.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cads.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at order@kastham.com.